Device Manager FAQs

Can't delete device
You may encounter this error when deleting a device: This is because the device you are trying to delete is still actively using t...
Mon, 4 Jul, 2016 at 5:59 PM
No device lines appearing
If you see that there are devices that do not appear to have a dashed or solid line appearing then it may not be connected to the router or using...
Mon, 4 Jul, 2016 at 5:59 PM
Blue Box
If you see the blue box on your device manager page this simply means you are connected to a router as opposed to a modem. This is not an issue.  ...
Mon, 4 Jul, 2016 at 6:00 PM
Blocked a device but it still has Internet access
You blocked a device but it still has access to the Internet.  The device you are blocking may not be the one you wanted to block. For ex...
Mon, 4 Jul, 2016 at 6:01 PM
Unnamed/Nameless Devices
If you see an unnamed/nameless device connected to the router this is simply a device that the NETDUMA could not detect what it is.  To find...
Mon, 4 Jul, 2016 at 6:01 PM
A warning box appears when I allow auto setup of speeds!
You may encounter an warning box when you allow the router to automatically set up for your speeds. It will look like this: This ...
Mon, 4 Jul, 2016 at 6:02 PM