Order/Delivery

How long will it take to receive my router?
Usually 1 or 2 working days depending on the delivery option you choose. The postage option you select will state the estimated delivery time. For exam...
Mon, 4 Jul, 2016 at 12:10 PM
When will my router be dispatched?
If your order is received before 2pm UK time on a working day, it will be dispatched the same day. Otherwise it will be the following working day. ...
Mon, 4 Jul, 2016 at 12:10 PM
Do you sell to my country?
We distribute to most countries Worldwide. To see if your country is included, use the country drop down option on the order page. If you ...
Mon, 4 Jul, 2016 at 12:13 PM
How do I track my order?
You will receive a postal tracking number via email within 1 working day of placing your order. If your postage option is with DHL, you can t...
Fri, 8 Jul, 2016 at 3:38 PM
Do I need to sign for my delivery once it arrives?
Yes, you will need to sign for the delivery. If you are not at home during the day then we recommend choosing your place of work instead, or providing ...
Mon, 4 Jul, 2016 at 12:15 PM
What payment methods do you accept?
Currently we use Paypal and WorldPay for our payment processing. If you wish to pay via PayPal, you can use either you Paypal account or a credi...
Mon, 4 Jul, 2016 at 12:15 PM
Are there any hidden fees or subscription costs?
No – there are no hidden costs or subscription costs for our router’s features. If you wish to apply a VPN to your devices using our One-click V...
Mon, 4 Jul, 2016 at 12:16 PM
What is your returns policy?
You can view our full returns policy here.
Mon, 4 Jul, 2016 at 12:17 PM
I did not receive an email confirmation after ordering.
Your email server may have blocked our order confirmation email. Please check your spam / junk folder as it may be in there. Hopefully you have receive...
Mon, 4 Jul, 2016 at 12:18 PM
Can I change my order details?
If you need to amend your delivery details, please email us at: orders@netduma.com.  Please provide your full name, your amended details and if poss...
Mon, 4 Jul, 2016 at 12:18 PM