Why am I seeing this?

You may see this message appear if Ping Optimiser is unable to complete it's test. This could be for a couple of reasons:

• You have temporarily lost your WAN connection
• The external server used by the test did not respond

How can I fix this?

Don't worry, this is rarely ever a serious issue and can be easily resolved by restarting the test.

If after this you are still encountering this problem, please try rebooting your gateway.

If you are still having trouble, please reach out to our support team either through our friendly support forum or via email at netduma@netduma.com.