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  1. I have an Unnamed device/Unknown Device

    1. Most devices are automatically named and categorized by DumaOS, but some devices may not be in the auto-recognition list

    2. To rename your device, go to the Device Manager and click on the device on the Network Map

    3. In the Device Settings panel that opens, type a new name and select a Device type category e.g. PC. Click Save to store your changes


  1. I cannot see my device on the Device Manager

    1. Make sure you have definitely connected it your router

    2. If you have done this, it has probably appeared as an unnamed device or unknown device. To rename your device, go to the Device Manager and click on the unnamed device on the Network Map


In the Device Settings panel that opens, type a new name and select a Device type category e.g. PC. Click Save to store your changes