Contents


  1. How do I setup my Geo-Filter

    1. Click on the ‘i’ icon located at the top middle of the page, next to the title ‘Geo-Filter’. Follow each step of the guide to setup your Geo-Filter.

  2. My Geo-Filter location is wrong

    1. Click on the ‘i’ icon located at the top middle of the page, next to the title ‘Geo-Filter’. Follow each step of the guide to setup your Geo-Filter.

    2. If you have already done this, make sure you have moved your home location as shown in the guide by clicking on the home pin icon located on the left of the Geo-Filter Map panel. Then click on your location on the world map to move your home.

  3. I am being disconnected from my game / I cannot connect to servers

    1. Only console games should be in ‘Filtering mode’. If you have added your PC to the Geo-Filter, make sure it is set to Spectating Mode in the Device Panel at the top of the Geo-Filter screen

    2. If you are playing a console game, then increase your filter radius to at least 2000km / 1500 miles. This should be enough distance to find a local server.

    3. If issue continues, please provide screenshots of your Geo-Filter setup and contact the next level of technical support letting them know what console game you are playing

  4. I cannot see any connections on my Geo-Filter when playing a game

    1. This means you have not added the correct device or service

    2. If you are playing on a console, make sure you have added it to your Device Panel at the top of the Geo-Filter screen. Click Add Device if you have not already done this and then click on your console. Click Done to save your settings. If your console is not visible, make sure you have connected it to your router

    3. If you are playing a PC game, click Add Device in your Device Panel at the top of the Geo-Filter screen. Choose your gaming PC and then click Next. If your PC is not visible, make sure it is connected to the router. Now select the game you are playing. Most popular PC games are listed and can be under a category. For example, CS:GO and DOTA 2 appear under the ‘Source Engine’ Category and PUBG under the ‘Unreal Engine’ Category. If your game is not visible then this is currently not supported by the Geo-Filter. Please contact the next level of tech support so Netduma, the developers of DumaOS, can be made aware of this

  5. I can see connections outside of my radius but they are not being blocked

    1. If your mode is set to ‘Spectating Mode’ in the Device Panel then the Geo-Filter will not block connections outside of your range. This is recommended for most PC games as you are able to select a server within the game itself

    2. If your mode is set to ‘Filtering Mode’ in the Device Panel then connections should be blocked outside of your radius. If you cannot see triangles showing blocked connections, then check you have Strict Mode checked in your Geo-Filter Map Options

    3. If connections are still not being blocked please contact the next level of tech support


  1. I cannot see my game in the Geo-Filter ‘PROFILES’ option

    1. DumaOS contains recommended Geo-Filter settings for most popular games. If your game is not listed then we recommend for console games, you set a range between 1000km-2000km from your home. For PC games, you should select the maximum radius as no filtering is required because you can select a server within the game itself

  2. I cannot connect to my friends / I cannot play with my friends

    1. To play with a friend who is outside of your Geo-Filter radius you will need to ‘Allow’ them using the Allow and Deny feature

    2. Expand your Geo-Filter radius to the maximum distance. Invite your friend to join your game

    3. When they connect they should appear as human avatar icon on your Geo-Filter Map

    4. Click on their icon. If a warning screen appears about Auto-Ping, then open the Options menu for the Geo-Filter Map located in the top-left corner of the panel and uncheck Auto-Ping Host. Now click on your friend’s icon again

    5. A ping graph will load below the Geo-Filter map. In this panel, type a name for your friend and then click ALLOW. Your friend will now always be able to connect to you even if your Geo-Filter is enabled




  1. How can I block a server?

    1. You can block a server by using the distance radius. Position your home location and set the size of the radius to make the server you want to block become outside of your radius.

    2. Currently you cannot manually block a server using the DENY feature.



  1. My Geo-Filter ping is different from my game’s ping

    1. The ping shown on the Geo-Filter is directly from the router to the server and not the device you’re playing on. So it is possible your game ping is higher in the game. Some games also choose to include processing delay in their ping calculation which can also result in differences

  2. Geo-Filter Servers are being shown as human icons

    1. DumaOS attempts to differentiate between servers and humans but may not always get this correct. This should have no negative impact on your overall experience and is just a visual error. Please contact the next level of tech support to tell them which game you are playing so the developers of DumaOS can look into this.