Contents


  1. How do I setup QoS?

    1. Click on the ‘i’ icon located at the top middle of the page, next to the title ‘QoS’. Follow each step of the guide to setup your QoS.

  2. The bandwidth speeds detected in the initial setup are wrong

    1. When your speeds are detected in setup you’re able to see what they are and change them if needed. If you didn’t do this then continue onto b.

    2. On the user interface, go to the QoS feature (third option on the left hand menu)

    3. On the Anti-Bufferbloat panel, click on the Options icon located on the top left-hand corner of the panel 

    4. A small menu should appear. You can now enter your preferred speeds here. If you are not sure what your speeds are, go to speedtest.net and run a bandwidth speed test there

  1. I am not getting my full bandwidth speeds

    1. This is most likely a general router issue (NETGEAR problem). But to make sure it is not caused by DumaOS settings, do the following steps:

    2. On the user interface, go to the QoS feature (third option on the left hand menu)

    3. On the Anti-Bufferbloat panel, click on the Options icon located on the top left-hand corner of the panel

    4. A small menu should appear. Check the ‘Disable all QoS (not recommended)’ option


  1. Click Proceed when the warning message appears

  2. Now retry your speed test. If your speeds are still below their expected values then this is not a DumaOS issue and will need to be solved by standard NETGEAR guides. If speeds have returned to normal, then proceed to the next step

  3. Uncheck the ‘Disable all QoS (not recommended)’ option to re-enable QoS

  4. Set the Anti-Bufferbloat ‘sliders’ to 100%. If the option is also visible, set the Anti-Bufferbloat mode to ‘Never’

  5. In Bandwidth Allocation, click Download in the option in the top middle of the panel. Select Reset Distribution

  6. Expand the Option menu in Bandwidth Allocation and make sure the Share Excess option is checked for Download. If not, check this option.. 

  7. Now switch to Upload option in the top middle of the panel. Select Reset Distribution.

  8. Expand the Option menu in Bandwidth Allocation and make sure the Share Excess option is checked for Upload. If not, check this option.

  9. Retry the speedtest. Speeds should now be back to their expected values. If they are not remove any devices from Traffic Prioritization. If they are still not at their expected values and all steps have been followed, escalate to the next tier of support


  1. My QoS is not working

    1. This will be a configuration error made sure setup so follow the QoS quickstart guide by clicking on the ‘i’ icon located at the top middle of the page, next to the title ‘QoS’. Follow each step of the guide to setup your QoS.

    2. Make sure ALL devices in your home are connected to the XR500 router.

    3. If you have tried this already, do the following steps:

    4. Make sure you have set your Anti-Bufferbloat to a lower % than 100% for both download and upload. We recommend 70%

    5. Set the Anti-Bufferbloat to ‘Always’. If you are on an older version and cannot see this option, please upgrade to the latest version. 

    6. If no newer version is currently available, select the Options menu in Anti-Bufferbloat and uncheck ‘Auto Anti-Bufferbloat’

    7. Your Anti-Bufferbloat should now be fully setup and will prevent congestion from causing you to lag



  1. My bandwidth allocation is not being saved

    1. After setting an allocation for a device, click ‘UPDATE DISTRIBUTION’ to save your changes. 

    2. Remember that you need to select your Download and Upload allocation separately



  1. I cannot see my game in the service selector for Traffic Prioritization

    1. DumaOS will by default recognise most popular games, including all console games and most popular PC games. 

    2. To add a manual rule, select ADD DEVICE

    3. Choose the device you wish to prioritize e.g. your Gaming PC. Click Next

    4. A list of games will now appear. Some PC games are categorized under one name. For example, CS:GO and DOTA 2 share the ‘Source Engine’ service

    5. If your game is not shown, choose ‘Advanced’ at the top of the Selector

    6. In Destination Port, put the port that your game uses in the start and end fields. Do a web search for this if you are not sure what the ports are

    7. Set the protocol to UDP. Click Done

    8. You have now added a manual port rule for your game to be prioritized. Click the trash can icon on the Traffic Prioritization panel if you wish to remove this

  2. I am playing a game but the High Priority Traffic Detected light is not coming on

    1. Make sure that ‘DumaOS Classified Games’ are checked in your Traffic Prioritization panel. If you are on an older version this may not be visible, so instead expand the Traffic Prioritization Options panel and make sure ‘Auto-Traffic Prioritization is selected

    2. If you have confirmed automatic mode is working, then DumaOS does not automatically recognise the game you are playing. To solve this, you can add a manual port rule

    3. To add a manual rule, select ADD DEVICE

    4. Choose the device you wish to prioritize e.g. your Gaming PC. Click Next

    5. A list of games will now appear. Some PC games are categorized under one name. For example, CS:GO and DOTA 2 share the ‘Source Engine’ service

    6. If your game is not shown, choose ‘Advanced’ at the top of the Selector

    7. In Destination Port, put the port that your game uses in the start and end fields. Do a web search for this if you are not sure what the ports are

    8. Set the protocol to UDP. Click Done

    9. You have now added a manual port rule for your game to be prioritized. Click the trash can icon on the Traffic Prioritization panel if you wish to remove this


When it is working Traffic Prioritization will show the High Priority Traffic Detected light up red and the numbers in the Total Packets column for high priority will update.




  1. What are the ‘DumaOS Classified Games’?

    1. DumaOS will by default recognise most popular games, including all console games and the most popular PC games. The PC game list includes:

      1. CS:GO (under the ‘Source Engine’ Category)

      2. DOTA 2 (under the ‘Source Engine’ Category)

      3. League of Legends

      4. PUBG (under the ‘Unreal Engine’ Category)

  2. I have manually added my PlayStation to Traffic Prioritization but it says XBOX as a service
    1. This is a known bug but is just a visual problem. Your PlayStation traffic will definitely be prioritized