There could be multiple reasons for being unable to connect to the NETDUMA interface. This article will go through the common causes and the best way that you can fix it.

Criteria for following this article:

First of all, lets make sure that you are in the correct situation to be following these instructions.

You must be connected to the LAN side of the Netduma. To be clear, this means either:

  • Connected via Ethernet cable to one of the ports 2-5 on the back of the NETDUMA router.

  • Connected to the NETDUMA WiFi. By default this is called “Netduma R1”

If you want to access it from outside the router read this.

If you are connected to the LAN side and still can't access the dashboard then read on.

Solution

The reason you can't connect is probably because you have changed the host address on the NETDUMA. All you need to do it find out what you have changed it to.

Step 1

If you are connected to the NETDUMA, you should be able to connect by typing http://r1 or 192.168.88.1 into your browser.

Step 2

If you are unable to connect to the interface after doing this, please confirm that you are definitely connected to the NETDUMA and have obtained an IP address.

You can check this by doing the following:

Windows

Open a Command Prompt and type in "ipconfig".

You should be returned with something similar to this:

If you nothing appears, or there is no number next to "IPv4 Address", then you are probably unable to connect to the NETDUMA and you should continue reading.

Mac

On Mac, you can very easily check to see if you have been assigned an IP address. You can do this by going to System Preferences > Network.

If either the Green Circle next to the network type is amber, or there is no IP Address listed under the 'Status' heading, then it is because you are not connecting to the NETDUMA successfully. 

The most probable cause for being unable to connect is that you have disabled DHCP on the router. After following the steps above, you can re-enable DHCP by going to Settings > LAN and making sure that DHCP is enabled. You will need to click “apply” at the bottom of the page to save the settings.

Your DHCP settings should look like this:

Screen Shot 2016-07-01 at 15.09.07.png